DELIVERY AND RETURNS
Standard Delivery 2-5 working days – Free over £20 spend
Standard Delivery 2-5 working days – £2.95 under £20 spend
Standard First Class Delivery 1-2 working days - £3.95
No deliveries take place on Bank Holidays.
Collect In-Store for FREE - We will email you when order is ready to collect. Available in as little as 1 hour from ordering during store opening hours. Outside store hours items will be available on the next working day from 11am. If there is going to be a further delay, we will contact you by email. Please wait for your email to say when collection is ready before coming to the store. Our opening hours are as followed:
Monday - Friday 9am to 7pm
Saturday - 10am to 5pm
Sunday - 11am to 4pm
We will endeavour to despatch the order to you within 1-2 working days of you placing your order and in any event a maximum of 4 working days beginning on the day after you place your order.
If we are unable to despatch the product within that time frame, we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel/amend the order/part delivery or receive a full refund.
You are only responsible for the product when it is delivered to you.
We will send you a confirmation email on the day your order has been dispatched
If for any reason you do not receive your delivery, you must advise us by email, within a maximum of 10 working days from dispatch.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible.
We use Royal Mail for delivery. All orders are tracked and orders over £100 will have to be signed for.
If you miss the delivery and do not collect your parcel within the specified timeframe, the parcel will be returned to us. If this happens then you will have to re-pay postage costs of £6 GBP for us to re-send the parcel. If you no longer want the parcel once it has been returned to us, we will refund you what you paid for the order minus the actual cost of delivery to our company. We will dispatch our orders in the designated time but if for any reason there is a problem with Royal Mail i.e strikes or vehicle breakdowns, we cannot be held responsible for any delays in receiving your order as it is beyond our control.
Cancellation, Returns and Refunds:
Our Returns Policy does not affect your statutory rights.
You have certain rights under the law. These include:
that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain outcomes if a product is defective; and in accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. Postage costs are not refundable. Also, original postal costs will be deducted from the refund. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below);
Cancellation can be communicated by emailing us at firstname.lastname@example.org
Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
We do not accept refunds for bulk dispensed foods, make-up, fragrances or nail varnishes due to health and safety rules.
Items should be returned to: Sage’s Health Store, 22-24 Brighton Road, Surbiton, Surrey, KT6 5PQ
Return of non-faulty goods:
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:
You notify us in writing that you are cancelling your purchase within 7 days, beginning the day after the day on which you receive the product. Before sending the product back to us you will need to email US. Please ensure that you do this within 7 working days of receiving your product. We will process your return as quickly as possible and will notify you by e-mail once it has been processed.
You have taken reasonable care of the product prior to return - goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or bubble wrapping and tamper resistant seals must be intact (if applicable)
You may give us notice of cancellation by emailing us at email@example.com
Please return the Product in suitable packaging to ensure it reaches us in good condition
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by registered post or by special delivery. Proof of postage will not be accepted as proof of delivery. Please remember to send a copy of your purchase receipt with the goods
Any parcels returned to us due to non-collections will only be sent out again with a £6 postal charge or if your order is to be refunded we will deduct £6 to cover postage and packaging costs.
Faulty Goods/Incorrect Goods
Please accept our apologies if you have received an incorrect item/damaged item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience
In the event of your order being supplied incorrectly or damaged in transit, please email us at firstname.lastname@example.org within 3 working days of receipt and we will arrange replacement of goods or a refund once we have received and inspected the product/s in question back in their original packaging
We will review each case individually when considering the return of the product; in some case’s we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible
You are also advised to return goods by registered post or by special delivery which we will also refund. No refunds will be made on goods returned after 14 days from date of delivery. You will be charged postage again to resend any items which have not been refunded. Goods where the seal has been broken will not be refunded